FREQUENTLY ASKED QUESTIONS
"When will my order ship?"
The majority of our orders ship within 5 Business days of the date of purchase. This is the processing time for your order. Shipping times may vary due to availability of merchandise AND VOLUME OF ORDERS. When your order ships, you will be sent an email containing a tracking ID number from the mail carrier THAT IS HANDLING YOUR ORDER, TYPICALLY THE UNITED STATES POSTAL SERVICE.
"When will I receive my order?" (USA)
You will receive your order within 6-10 business days of the shipping date with our standard domestic shipping option
"When will I receive my order?"(EU+UK+CANADA)
OUR ESTIMATED DELIVERY TIME TO ALL COUNTRIES OUTSIDE OF THE USA IS TYPICALLY BETWEEN 2-4 WEEKS DEPENDING ON YOUR COUNTRIES REGIONAL POSTAL SERVICE. WE ARE HAPPY TO GIVE YOU SHIPPING UPDATES AND HELP YOU WITH ANY SHIPPING PROBLEMS THAT MAY OCCUR. YOU CAN CONTACT US VIA EMAIL 24/7 AT EPLIFESTYLECLOTHING@GMAIL.COM
“Am i (the customer) responsible for paying my countries vat or equivalent tax on my purchase?” (uk + eu)
we do not charge vat / your countries equivalent tax (eu / uk) at the time of purchase. this means that in certain instances you will be responsible for paying this when your order arrives. if you have questions about vat policy, please email us and we will attempt to help. in certain instances we will give discounts or credit for vat assessed on your order in accordance with your countries policy.
"Can I cancel my order?"
WE DO NOT OFFER CANCELLATIONS ONCE ORDERS ARE ACCEPTED.
“CAN I EXCHANGE MY PRODUCT FOR SOMETHING ELSE?”
ALL SALES ARE FINAL. HOWEVER, IF YOU RECEIVE PRODUCT THAT DOES NOT FIT OR THAT YOU SIMPLY DO NOT LIKE, PLEASE EMAIL US AT EPLIFESTYLECLOTHING@GMAIL.COM AND WE WILL DO OUR BEST TO RECTIFY THE SITUATION!
“YOU’RE SOLD OUT OF ALMOST EVERYTHING! WHEN CAN I EXPECT A RESTOCK?”
YOU SNOOZE, YOU LOSE! WE ARE A LIMITED RUN COMPANY THAT SPECIALIZES IN CREATING SMALL AND HIGH QUALITY BATCHES OF ITEMS. IF YOU HAVE SPECIFIC REQUESTS FOR A RESTOCK, PLEASE EMAIL US AT EPLIFESTYLECLOTHING@GMAIL.COM
“HOW DO I BECOME A BRAND AMBASSADOR OR MODEL?”
IF YOU ARE INTERESTED IN MODELING FOR EXPLOIT POTENTIAL CLOTHING OR WOULD LIKE TO DISCUSS A BRAND AMBASSADOR POSITION, PLEASE EMAIL US AT EPLIFESTYLECLOTHING@GMAIL.COM OR MESSAGE US ON INSTAGRAM!